No matter where a boiler is situated, maintenance is important, not only to keep equipment up and running reliably, but also to maximise its lifespan and to ensure employee safety. This is why Allmech, a leading South African manufacturer of boilers and supplier of water treatment components, ensures it is able to assist its customers around the world with all their boiler service needs, from Mauritius to Zambia, Lesotho, Swaziland, Mozambique, Kenya, Botswana, Ghana, Uganda and the Kingdom of Saudi Arabia.
Lionel Maasdorp, MD at Allmech, says that providing reliable aftersales service has been one of the keys to the company’s longevity (Allmech is celebrating 30 years in business in 2025). “We like to think our products are reliable and easy to manage on a day-to-day basis,” he says. “We try to save our customers money where possible and to always give good service.”
The company offers its full-service backup offering to all customers, local and international alike. “We perform annual and 36-monthly services for clients with electrode boilers. We offer monthly or three-monthly water treatment services to our outlying customers too, whereby we visit their site and test the water feeding the softener, the feed tank water and the boiler water, as well as doing routine checking of the softener and chemical dosing pumps too. Some clients prefer to courier a sample of the respective water samples to us to check so that they can save some costs. We then use the sample to complete a comprehensive report to provide to the customer,” Maasdorp explains.
Building long-term customer relationships
The Allmech team prides itself on being a one-stop shop for customers and works hard to meet their every need.
“We ensure our product is reliable and make spares available via courier for our customers,” says Maasdorp. “Our service technicians have many years of experience and know our products well, enabling them to resolve almost all issues on site as we carry some spares with us. There have been a few instances where we have had to supply the client with a spare of sorts after the service. Here we usually show the client how to install the parts while on site or via a video conference call as the advancements in technology have made things easier in that respect.”
Theo Boshoff, senior boiler technician at Allmech, says that the company recently completed a commissioning of a new shell at a client in Ghana and is currently servicing a boiler in Mozambique, with a second boiler at another Mozambican company due for an annual inspection soon.
“We have a boiler service scheduled for two boilers at one of our sites in the Kingdom of Saudi Arabia for later this month,” he adds. “Each site is unique with applications ranging from animal feed manufacturing to animal meat processing. Our boilers are used for everything from mines to the reverse osmosis plants used for the bottling of water.”
He says that Allmech tries to prioritise services to ensure all companies remain within the statutory requirements of a boiler service every three years. “With the water services we offer, we are also able to provide certain customers test kits (depending on their needs), which allows them to do their own analysis and to complete their reports themselves. Then we help to analyse their results and make suggestions where necessary,” he says.
Maasdorp says that while the bulk of Allmech’s customers are based in South Africa, many international enquiries come through the company’s website or via referrals and word of mouth. “We are also referred to end users by some of the authorised inspection authorities who perform boiler inspections to assist their clients in keeping their boilers clean,” he says. “To us, that’s a mark that we’re doing something right and we work hard to protect our reputation in the marketplace, both locally and further abroad.”
